ITIL Training Courses Warwick, Cardiff, Swindon, London, Peterborough, Bracknell, Castle Donington

FSI training are pleased to announce that in partnership with FGI Training, we are able to offer preferential discounted rates on the public ITIL training courses listed below, enabling us to provide some of the most competitive prices for ITIL training available. Contact us to make your booking, for course outlines, scheduled course dates or more information.

These courses are delviered by fully BCS/ISEB accredited experts within the ITIL field since 2003 at training centres which educate over 9000 delegates a year to the ITIL Foundation level and offering a full range of accredited courses for ITIL v.2 and v.3, including in V3 the ITIL v.3 Foundation and Manager's bridging courses and the ITIL Expert and Advanced Service Management Professional diploma. If you don't see the course you are looking for, it is probable that we are able to provide it, so please enquire. Closed courses and onsite courses are also available.

If you are just starting out with ITIL and wondering where to begin, you should read our ITIL V3 Foundation Certificate in IT Service Management page.

For ITIL courses in Manchester, Leeds or Telford, see here.

ITIL courses run at over 18 locations across the UK. Please contact us for more information on venues and scheduling.

ITIL Public Courses

New to ITIL V3

• FSIPUB165 ITIL v3 Foundation training Warwick, Bracknell, Peterborough, Swindon, Castle Donington 3 day course- £850.00 plus VAT (London £700.00 plus VAT)
• FSIPUB166 ITIL v2 to V3 Foundation Bridge training Warwick, Bracknell, Cardiff, London - 1 day course £300.00 plus VAT

Once you have your ITIL V3 Foundation or V3 Bridging, you are ready to proceed with courses contributing towards your Diploma in Service Management, and will have acquired 2 points towards the total of 17 needed in order to proceed to the Managing Across the Lifecycle training course. You can now choose training courses from the Service Management Lifecycle and Service Management Capabilities streams.

NOTE: for the Manager's Bridging course see below

ITIL Service Management Lifecycle Training Courses (each course is worth 3 points towards the Service Management Diploma)

• FSIPUB167 ITIL Service Operations training London, - 4 day course £1100.00 plus VAT
• FSIPUB168 ITIL Lifecycle - Service Transition training London - 4 day course £1100.00 plus VAT
• FSIPUB169 ITIL Lifecycle - Service Design training London - 4 day course £1100.00 plus VAT
• FSIPUB170 ITIL Lifecycle - Service Strategy training London - 4 day course £1100.00 plus VAT

ITIL Service Management Capabilities Training Courses (each course is worth 4 points towards the Service Management Diploma)

• FSIPUB171 ITIL Capability - Operational Support and Analysis training London - 5 day course £1400.00 plus VAT
• FSIPUB172 ITIL Capability - Release, Control and Validation training London - 5 day course £1400.00 plus VAT
• FSIPUB173 ITIL Capability - Service Offerings and Agreements training London - 5 day course £1400.00 plus VAT
• FSIPUB174 ITIL Capability - Planning, Protection & Optimisation training London - 5 day course £1400.00 plus VAT

Once you have acquired your 17 points from the ITIL Service Management Capabilities and ITIL Service Management Lifecycle, you can then proceed to the ITIL Managing the Lifecycle training course which allows to gain the extra 5 points you need for the Service Management Diploma

• FSIPUB175 ITIL Intermediate - Managing Across the Lifecycle training London - 5 day course £1400.00 plus VAT

ITIL Managers Training Courses

NOTE: If you already hold both of the ITIL Manager's qualifications for ITIL version 2 then you are entitled to sit for the Manager's bridging course, in order to attain your ITIL V3 Service Management Diploma.

• FSIPUB176 ITIL v2 Managers Certificate London - 12 day course £2650.00 plus VAT
• FSIPUB177 ITIL V2 - V3 Manager's Bridge training London - 5 day course £1400.00 plus VAT

ITIL V2 Practitioner Training Courses

• FSIPUB178 ITIL V2: Release Management Practitioner training London - 3 day course £750.00 plus VAT
• FSIPUB179 ITIL V2 Practitioner Service Desk and Incident Management training London - 3 day course £750.00 plus VAT
• FSIPUB180 ITIL V2 Practitioner Change Management training London - 3 day course £750.00 plus VAT
• FSIPUB181 ITIL V2 Practitioner Configuration Management training London - 3 day course £750.00 plus VAT
• FSIPUB182 ITIL V2 Practitioner Problem Management training London - 3 day course £750.00 plus VAT
• FSIPUB183 ITIL Practitioner - Service Level Management training London - 3 day course £750.00 plus VAT

What is ITIL?

ITIL (The Information Technology Infrastructure Library) is a collection of policies and practices which are used in the day-to-day management of information technology, IT infrastructure and the delivery of information technology services. ITIL has been designed to provide a set of best-practices and procedural safeguards which can be adapted for the delivery and service management of IT in any organisation or business. This includes the design and strategic deployment of IT service delivery, the implementation of safeguards to ensure the quality of IT service management, and the continual improvement management of service delivery.

The ITIL qualification (version 3) is administered by the ITIL Certification Management Board, and the exams managed by the APMG including Foundation, Intermediate and Expert qualifications.

Training Course FAQs

1. What are the maximum class sizes at public training course events?
Maximum class sizes depend on the size of the training rooms at the centre you attend. Usually the maximum number of places will be either 10 or 12.

2. How do I book a training course?
Please contact us by telephone or email to discuss your requirements. Once we have decided upon the best training course, training centre and date we will email a booking form for you to complete. From there the process is very straightforward. Once your course booking is confirmed you will recieve an invoice by email and your joining instructions providing all the information you need for your training course will follow shortly after that.

3. What is the difference between a closed training course and a public training course?
A public training course is open to anyone who has made a booking for that event, whereas a closed course is reserved exclusively for delegates from your company.

4. Can I book a closed training course?
If you have a small group or groups that require training, then we can offer available dates at training centres around the UK and at a very cost effective price. There is also an option to send a trainer out to your premises for many of the Microsoft courses we offer, so please ask about this too.

5. How do I pay for my training course?
Payment is either by BACs or cheque and is payable 7 days from the invoice date or 14 days prior to the commencement of your training, whichever is sooner. If you think that you are going to have difficulty getting payment to us on time then you should let us know immediately.
If you need to put us on an approved suppliers list or raise a purchase order, please let us know.

6. What information do I need to provide when I make a query about a training course.
We usually need the following information.

7. What are the training hours?
Teaching is usually between 9.30am and 16.30pm and delegates are asked to arrive a good 15-30 minutes before the start time for registration purposes. Please consult your joining instructions for confirmation of training course hours.

8. Do you run training courses on a weekend or evening?
There are no public training courses available on a weekend or evening. If this is something that you need then you should contact local colleges who may be able to help.

9. Do you offer residential training courses?
At the moment we do not offer residential training courses. However, with your course booking form you will find promotional codes for hotels in many locations including the following: Beverley, Birmingham, Bracknell, Chester, Colchester, Huddersfield, Kingston Upon Thames, Leeds, Manchester, Matlock, Rutland, Sandbach, Seven Oaks, Stanstead, Sutton Coldfield, Warwick and Worcester.

10. How do I find my training centre?
The full address and contact telephone number of your training centre will be provided with your joining instructions, as well as a map and directions. Most training centres are in city centre locations and within easy reach of rail, road and public transport links.