Customer Service Excellence Training Courses: Leeds, London, Manchester, Newcastle, Birmingham, Liverpool & UK Wide

Customer Service Excellence Training Course Target Group:

This customer service excellence training course is aimed at employees interacting with customers on face-to-face basis

Customer Service Excellence Training Course Outcome:

This customer service excellence training event is designed to equip your customer service team with the skills, approaches and mind-set needed to deliver genuine excellence in customer service.

This is a closed training course event that can be delivered at your workplace or we can assist you in booking a venue somewhere in your town or city through our partners.

All closed management training courses and events are delivered bespoke to your business requirements and are presented by expert management training consultants who work with some of the biggest companies in the UK and abroad.

Also ask us about publically scheduled two-day 'Service Desk Excellence' training courses which run from training centres in London and Glasgow.

Customer Service Excellence Training Course Duration:

1 day or 2 day Customer Service Excellence training course programmes are available subject to your requirements.

Customer Service Excellence Training Course Activities, Exercises and Skills:

• Assess representatives' current customer service skills and identify improvements
  
  
• View their current performance from a customer's perspective
  
  
• Appreciate how customer service impacts profitability and job security
  
  
• Maximise personal impact and communicate on many different levels
  
  
• Lead conversations effectively and seamlessly to positive outcomes
  
  
• Develop rapport with customers at the deepest level
  
  
• Use subtle questions to place the customer in a positive emotional state
  
  
• Use excellent customer service as a sales-generation tool
  
  
• Ethically influence customers to recommend your company to others
  
  
• Maintain a balance between quality and productivity
  
  

Customer Service Excellence Training Course Prices Per Day:

1 delegate: £495.00 plus VAT
2 delegates: £695.00 plus VAT
3 delegates: £795.00 plus VAT
4 delegates: £895.00 plus VAT
5 delegates: £995.00 plus VAT
10 delegates: £1350.00 plus VAT

The cost of trainer travel expenses is not included in the above. Training usually takes place at your workplace. If you need to hire a venue for your training event, please ask.

Related Management Training Courses:

• Team Building Training Course
• Call Centre Excellence Training Course
• Management Development Training Course
• Customer Service Excellence Training Course
• Appointment Setting Training Course
• Coaching Skills Training Course
• Emotional Intelligence Training Course for Managers
• Powerful Presentations Training Course

Customer Service Excellence Training Course Locations:

This Customer Service Excellence training course is available throughout the UK and including, but not exclusive to, the following towns and cities.

West Yorkshire: Leeds, Bradford, Halifax, Huddersfield, Wakefield, Bingley, Pontefract, Castleford, Dewsbury, Keighley

South Yorkshire: Sheffield, Doncaster, Barnsley, Rotherham

North Yorkshire: Skipton, York, Harrogate, Wetherby, Whitby, Scarborough, Middlesbrough

Lancashire: Manchester, Preston, Blackburn, Accrington, Burnley, Oldham, Bolton, Wigan, Liverpool, Lancaster, Stockport, Southport, Rochdale

Derbyshire: Derby, Chesterfield, Dronfield, Long Eaton

Nottinghamshire: Nottingham, Ilkeston, Mansfield, Sutton in Ashfield, Worksop, Newark on Trent, Beeston

Lincolnshire: Lincoln, Gainsborough, Boston, Sleaford, Market Rasen, Grantham, Grimsby, Scunthorpe, Cleethorpes, Skegness

Leicestershire: Leicester, Loughborough, Hinckley, Melton Mowbray, Coalville, Lutterworth

Warwickshire: Warwick, Birmingham, Coventry, Nuneaton, Rugby, Solihull, Redditch, Stratford-upon-Avon

Cheshire: Chester, Stockport, Birkenhead, Wallasey, Runcorn, Macclesfield, Crewe

Staffordshire: Stafford, Stoke-on-Trent, Wolverhampton, Walsall, Cannock, Lichfield

Northamptonshire: Northampton, Peterborough, Corby, Kettering, Wellingborough

Northumberland and Tyneside: Newcastle, Sunderland, Redcar, Gateshead, Whitley Bay, Chester le Street, Consett, Ponteland

To book a training course simply call 0844 493 3699, or email training@foursquareinnovations.co.uk