Call Centre Training Courses: Leeds, London, Manchester, Newcastle, Birmingham, Liverpool & UK Wide

Call centre Training Course Target Group:

This call centre training course is for staff working in call centres.

Call Centre Training Course Outcome:

The objective of this call centre training course is to provide delegates with the skills and personal motivation to enhance the level of service delivered to customers in the call centre environment.

This is a closed training course event that can be delivered at your workplace or we can assist you in booking a venue somewhere in your town or city through our partners.

All closed management training courses and events are delivered bespoke to your business requirements and are presented by expert management training consultants who work with some of the biggest companies in the UK and abroad.

Call Centre Training Course Duration:

1 day or 2 day call centre training courses are available subject to your requirements.

Call Centre Training Course Activities, Exercises and Skills:

• Directing successful conversations with callers
  
  
• Developing deep levels of rapport quickly and easily
  
  
• Applying unique solution-focused thinking techniques
  
  
• Supporting themselves and colleagues more productively
  
  
• Reducing call duration times whilst enhancing service quality
  
  
• Enhancing personal productivity and commitment
  
  
• Implementing a supportive coaching environment
  
  
• Developing an awareness of personal 'blind spots'
  
  
• Maximising personal impact with callers and colleagues
  
  
• Understanding how behaviors drive communication and commitment
  
  

Call Centre Training Course Prices Per Day:

1 delegate: £495.00 plus VAT
2 delegates: £695.00 plus VAT
3 delegates: £795.00 plus VAT
4 delegates: £895.00 plus VAT
5 delegates: £995.00 plus VAT
10 delegates: £1350.00 plus VAT

The cost of trainer travel expenses is not included in the above. Training usually takes place at your workplace. If you need to hire a venue for your training event, please ask.

Related Management Training Courses:

• Team Building Training Course
• Call Centre Training Course
• Management Development Training Course
• Customer Service Excellence Training Course
• Appointment Setting by Telephone Training Course
• Coaching Skills Training Course
• Emotional Intelligence Training Course for Managers
• Powerful Presentations Training Course

Call Centre Training Course Locations:

This call centre training course is available throughout the UK and including, but not exclusive to, the following towns and cities.

West Yorkshire: Leeds, Bradford, Halifax, Huddersfield, Wakefield, Bingley, Pontefract, Castleford, Dewsbury, Keighley

South Yorkshire: Sheffield, Doncaster, Barnsley, Rotherham

North Yorkshire: Skipton, York, Harrogate, Wetherby, Whitby, Scarborough, Middlesbrough

Lancashire: Manchester, Preston, Blackburn, Accrington, Burnley, Oldham, Bolton, Wigan, Liverpool, Lancaster, Stockport, Southport, Rochdale

Derbyshire: Derby, Chesterfield, Dronfield, Long Eaton

Nottinghamshire: Nottingham, Ilkeston, Mansfield, Sutton in Ashfield, Worksop, Newark on Trent, Beeston

Lincolnshire: Lincoln, Gainsborough, Boston, Sleaford, Market Rasen, Grantham, Grimsby, Scunthorpe, Cleethorpes, Skegness

Leicestershire: Leicester, Loughborough, Hinckley, Melton Mowbray, Coalville, Lutterworth

Warwickshire: Warwick, Birmingham, Coventry, Nuneaton, Rugby, Solihull, Redditch, Stratford-upon-Avon

Cheshire: Chester, Stockport, Birkenhead, Wallasey, Runcorn, Macclesfield, Crewe

Staffordshire: Stafford, Stoke-on-Trent, Wolverhampton, Walsall, Cannock, Lichfield

Northamptonshire: Northampton, Peterborough, Corby, Kettering, Wellingborough

Northumberland and Tyneside: Newcastle, Sunderland, Redcar, Gateshead, Whitley Bay, Chester le Street, Consett, Ponteland

To book a training course simply call 0844 493 3699, or email training@foursquareinnovations.co.uk